Returns & Refunds

Company:

Mathis Trading GmbH

Biomatra® is a registered brand owned by Mathis Trading GmbH.

1. Private Customers

Switzerland does not provide a mandatory right of withdrawal for online purchases unless otherwise agreed.

However, we want our customers to be satisfied with their purchase.

2. Returns

Returns are accepted only after prior written approval.
Return requests must be submitted within 14 days of delivery
Requests must be sent to info@biomatra.ch
Products must be unused and in their original condition
For hygiene and safety reasons, opened or used products cannot be returned
Return shipping costs are borne by the customer unless otherwise agreed
Returns sent without prior approval may not be accepted.

3. Return Address

Unless otherwise instructed in writing, approved returns must be sent to:

From 17 July 2026

Approved returns may be processed by our fulfilment partner:

Stiftung Brändi Produktion Kriens
Sternmatt 6
6010 Kriens
Switzerland

Customers should not return products before receiving written return approval and return instructions from us.

All returned products are compared with the original order and inspected upon receipt before a return or refund is processed. This inspection helps us verify the returned items and ensure the correct handling of the return.

Depending on operational requirements, warehouse availability or the nature of the return, customers may be instructed to send approved returns to a different return address. The applicable return address will always be confirmed in writing together with the return instructions.

4. Refunds

If a return is approved and the returned products pass our inspection:

The refund will be processed using the original payment method.
Original shipping costs are non-refundable.
Return shipping costs are borne by the customer unless otherwise agreed in writing.
Refunds are normally processed within 7 business days after receipt and inspection of the returned goods.

5. Business Customers

For business customers, returns, refunds, delivery conditions and payment terms are agreed individually and are not subject to this standard return policy. Please contact us at info@biomatra.ch to discuss individual arrangements.

6. Contact

For any questions regarding returns or refunds, please contact: info@biomatra.ch

7. Version

Current version: 09.07.2026