General Terms & Conditions (GTC)

Company:

Mathis Trading GmbH,

Please refer to our Impressum for full company details.

Brand: Biomatra® is a registered brand owned by Mathis Trading GmbH.

1. Scope of application

These General Terms and Conditions (“GTC”) govern all sales and deliveries of Biomatra® products by Mathis Trading GmbH (“we” / “our”) to private and business customers via our online shop, by e-mail, or by other agreed channels. Our online shop is primarily intended for standard product purchases by private and business customers. Business customers (companies, retailers, distributors, hotels, gyms, etc.) may additionally request special conditions, bulk pricing, samples or customised offers via our dedicated B2B pages or contact form.

Business customers (B2B) are subject to individually agreed contractual terms which may differ from these General Terms and Conditions. By placing an order, the customer accepts these GTC.

2. Minimum order quantity and samples

There is no minimum order quantity for standard online purchases unless expressly stated on the product page. Minimum order quantities may apply to certain products, packaging units, or B2B offers and will be clearly indicated in the online shop or in a written offer. Free product samples are available exclusively for business customers upon written request and subject to our prior written approval. Approved samples are accompanied by the relevant Safety Data Sheet (SDS) in the language(s) required by the customer (DE, FR, IT, EN), in accordance with Swiss law.

3. Customer inquiries

The contact form on www.biomatra.ch may be used to request: (i) general information about our company and products; (ii) special offers / price quotations; (iii) information about product quality, packaging, quantities, product use; (iv) requests for samples (business customers only); and (v) SDS requests (business customers).
We normally respond to such relevant inquiries within 24 hours on working days. We will not respond to inquiries that are not related to our store, products or production. All responses are non‑binding unless confirmed in a formal written offer or order confirmation.

4. Large‑volume orders and international deliveries

For bulk or large‑volume orders, customers must contact us directly for a special written offer covering product selection, packaging, price, payment terms and delivery conditions.
Delivery outside Switzerland is possible only by prior written agreement and on the basis of such an offer, taking into account local import regulations, duties and logistics costs. International deliveries will be carried out only after both parties have accepted the written offer and payment terms.

5. Prices and payment

All prices shown in the online shop are final prices in CHF. Mathis Trading GmbH is currently not registered for Swiss VAT (MWST). Accordingly, no Swiss VAT is charged or shown on invoices in accordance with the applicable provisions of Swiss law. Payment can be made using the payment methods offered at checkout, including credit and debit cards via Wix Payments and purchase on invoice (30 days). Customers selecting purchase on invoice will receive the invoice by e-mail after placing the order. The invoice amount must be paid within 30 days of receipt of the goods. Orders paid by credit or debit card are processed immediately. Orders placed using purchase on invoice are processed in accordance with the selected payment method. We reserve the right to refuse purchase on invoice in individual cases. We reserve the right to change prices at any time; the price applicable is the one displayed at the time of order. For international or EU customers, prices may be offered in EUR upon request and only on the basis of a separate written quotation and agreement. For private customers, the prices and payment options displayed in the online shop at checkout are binding.

6. Payment Terms

All prices shown in the online shop are final prices in CHF. Mathis Trading GmbH is currently not registered for Swiss VAT (MWST). Accordingly, no Swiss VAT is charged or shown on invoices in accordance with the applicable provisions of Swiss law. Payment can be made using the payment methods offered at checkout, including credit and debit cards via Wix Payments and Purchase on Invoice (30 Days). For orders placed using Purchase on Invoice (30 Days), the invoice will be sent by e-mail after the order has been placed. The invoice amount is payable within 30 days of receipt of the goods. If payment is not received by the due date, Mathis Trading GmbH reserves the right to issue payment reminders (Mahnungen), charge reminder fees where legally permitted, and initiate debt collection proceedings (Betreibung) in accordance with applicable Swiss law.

We reserve the right to refuse or withdraw the Purchase on Invoice payment option in individual cases.

We reserve the right to change prices at any time. The price applicable is the one displayed at the time the order is placed. For international or EU customers, prices may be offered in EUR upon request and only on the basis of a separate written quotation and agreement. For private customers, the prices and payment options displayed in the online shop at checkout are binding.

7. Shipping, delivery & fulfilment

Standard online shop orders are usually processed within 1–2 business days.

From 17 July 2026, order picking, packing and dispatch are professionally carried out by our fulfilment partner, Stiftung Brändi Produktion Kriens, on behalf of Mathis Trading GmbH.

Orders are dispatched via Swiss Post Economy or Swiss Post Priority, depending on the shipping option selected during checkout.

The following shipping options are available for private customers within Switzerland:

Standard Shipping (Swiss Post Economy): CHF 7.90
Priority Shipping (Swiss Post Priority): CHF 9.80
Free Standard Shipping on orders over CHF 60.00
Free Pick-Up

Estimated delivery times after dispatch are:

Swiss Post Economy: usually 1–2 business days
Swiss Post Priority: usually next business day

Orders placed before 14:00 are generally handed over to Swiss Post on the same business day, subject to product availability and operational capacity.

For wholesale, pallet, customised or other special B2B orders, shipping methods, delivery conditions, lead times and transport costs are agreed individually in writing before order confirmation.

Further information regarding shipping methods, delivery charges, Pick-Up, returns and delivery conditions is available in our Shipping & Delivery Policy.

8. Product use and compatibility

Biomatra® probiotic products contain live beneficial microorganisms. They must not be used together with conventional chemical cleaners, disinfectants, bleach, or strong acidic/alkaline products, as such substances may inactivate the probiotic bacteria and impair cleaning or odour‑neutralising performance. We accept no liability for reduced performance or adverse effects resulting from combined use with incompatible products or failure to follow usage instructions.

9. Safety Data Sheets (SDS)

Mathis Trading GmbH provides up‑to‑date SDS for all Biomatra® products in accordance with Swiss ChemO / ORRChem and EU REACH / CLP: (i) at or before the first delivery to business customers; (ii) on request by distributors, professional users, or authorities; and (iii) for approved samples for business customers, in the language(s) requested by the customer (DE, FR, IT, EN as needed). Customers must comply with all SDS instructions for handling, storage and disposal.

10. Customer health and allergic reactions

Biomatra® products contain no substances that require hazard pictograms under Swiss or EU law and are safe for their intended use. Nevertheless, individual sensitivities or allergic reactions cannot be completely excluded.
Customers must follow product‑label and SDS instructions. In case of a suspected reaction, the customer must discontinue use and inform Mathis Trading GmbH immediately, providing product name, batch/lot number and circumstances. We will investigate the case and, if required by law, notify the competent Swiss authority.
Liability is limited to cases of defective product or proven breach of duty by Mathis Trading GmbH. We accept no liability for reactions due to improper use, disregard of instructions, or individual hypersensitivity.

11. Returns and complaints

Returns are accepted only with our prior written approval and in accordance with our Return & Refund Policy.

Products must be unused, unopened, in their original packaging and accompanied by proof of purchase, unless otherwise required by applicable law. Return requests must be submitted within 14 days after delivery by contacting info@biomatra.ch.

From 17 July 2026, approved returns may be processed by our fulfilment partner, Stiftung Brändi Produktion Kriens, on behalf of Mathis Trading GmbH. Customers must not return any products until they have received written return authorisation and return instructions from us. Complaints regarding damaged, defective or incorrect products should be reported without undue delay after delivery.

If a return is approved and the returned products pass inspection, refunds will be processed within 7 business days using the original payment method. Original shipping charges are non-refundable unless otherwise required by applicable law. Return shipping costs are borne by the customer unless otherwise agreed in writing.

12. Liability

We are liable only for damages caused by gross negligence or intent. Liability for indirect or consequential losses (including lost profits or delays) is excluded to the extent permitted by Swiss law. We accept no liability for improper handling, storage or resale.

13. Intellectual property

All product designs, logos, trademarks, texts and images on www.biomatra.ch are the intellectual property of Mathis Trading GmbH. Any reproduction, distribution or commercial use without prior written permission is prohibited.

14. Data protection

We process personal data in compliance with the Swiss Federal Data Protection Act (DSG) and the EU GDPR. Data collected during orders or inquiries is used solely to process orders and fulfil contracts. Data will be disclosed to third parties only where legally required or necessary for logistics, customs or payment processing. Customers may request information, correction or deletion of their data by contacting info@biomatra.ch.

Our website uses certain third-party tools provided via the Wix platform for technical functions. Where such tools process data, the respective provider’s privacy policy applies. Customers can contact us at info@biomatra.ch for further information about these providers.

15. Governing law & jurisdiction

All contracts are governed by Swiss law; the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. Place of jurisdiction: Lucerne, Switzerland. Mandatory consumer‑protection rights for EU private customers remain unaffected.

16. Third‑party services

To ensure efficient order fulfilment, Mathis Trading GmbH may work with carefully selected third-party service providers.

From 17 July 2026, order picking, packing, dispatch and approved returns may be professionally handled by our fulfilment partner, Stiftung Brändi Produktion Kriens, on behalf of Mathis Trading GmbH. We may also use other trusted service providers, including payment processors, IT providers and shipping carriers, where necessary to operate our business and fulfil customer orders.

While we carefully select our business partners, Mathis Trading GmbH remains responsible for its contractual obligations towards customers in accordance with applicable Swiss law.

17. Force majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, epidemics, strikes, supply‑chain disruptions, transport delays or government restrictions.

18. Limitation of liability

To the maximum extent permitted by law, our liability for any claim arising in connection with a specific order is limited to the net value of the goods supplied. Liability for consequential or indirect damages is excluded.

19. Retention of title

All delivered goods remain the property of Mathis Trading GmbH until full payment has been received. We are entitled to register the retention of title in the official Swiss register at the customer’s expense.

20. Severability

If any provision of these GTC is held invalid or unenforceable, the remaining provisions remain in effect; the invalid provision will be replaced by a valid provision that best reflects the intended purpose.

21. Export compliance

Customers are responsible for compliance with local laws and regulations when importing, reselling or using our products outside Switzerland. We accept no liability for misuse or non‑compliance with foreign regulations.

22. Order cancellation

After our written order confirmation, the order is binding. Cancellation or changes require our prior written consent. If we accept cancellation, the customer bears all costs incurred plus a cancellation fee of 20 % of the net order value. For B2B customers cancellation fee of 20 % of the net order value (minimum CHF 100). If goods have already been shipped, cancellation is excluded. We reserve the right to claim higher actual costs if they exceed the cancellation fee.

23. Amendments

We may amend these GTC at any time. The version published on www.biomatra.ch at the time of order applies.

24. Effective date

These GTC enter into force on 17.07.2026